Returns are normally accepted when completed within 30 days from the date of customer received the shipment.


This does not include items identified as "NCNR", "Non-Cancelable/Non-Returnable", "Non-Standard Products" or governed by a Purchase Agreement Letter.


Only products originally shipped from VALVE PARK will be returned to VALVE PARK. All others will be promptly disposed of or returned to the customer at the customer's cost.


By a Customer returning products to VALVE PARK, the Customer certifies that the products were purchased from VALVE PARK and there has been no substitution in whole or part of the same product from another supplier, distributor, or another such source of the product.


All returns should be in the original packaging or well packed and in unused condition (except defective).


We will not accept COD shipments, customers should take responsibility for the return freight charges


Some products may require that they are returned directly to the manufacturer.

We are liable as follows for defects of the delivery item, to the exclusion of further claims:


Defects are to be notified in writing immediately. In the event of justified, immediate notice of defects we are entitled to our choice to remedy the defect or supply a replacement. Replaced parts will become our property.


In the event of supplying a replacement, our liability is limited to the costs of the replacement item only. These are only paid where they occur in South Korea.


No claims for alleged faults shall be accepted in the event of unsuitable or improper use of the goods delivered, incorrect assembly or operation by the customer or third parties, normal wear and tear, damage as a result of erroneous or negligent treatment, improper maintenance, the use of incorrect operating materials, improper storage or any other circumstances for which the customer or third parties are responsible.

Add the items and quantity to your Cart.

Check with your bag on the top right menu bar to view your item.


- If you would like a quote including shipping :

Please select the country you would like to ship to and tell us your address in the comments field.

You will be notified of the shipping costs for your order by email.


- If you self-collect or assign a delivery company yourself :

Please check the self-collect section and send a request for quotation via email.

We will inform you of the Packing Dimensions and send you a FOB Terms quote by email.


Please note that Valve Park does not collect or charge sales tax / VAT outside of Korea.

Customers are responsible for paying all applicable VAT charges.


Check the banking details and remit the product price.

Double-check your shipping details, shipping method, and payment method.


Send your order request and banking slip by email.

VALVEPARK uses advance remittance as its basic payment principle.

We plan to apply more diverse payment methods for customer convenience.

(PayPal and credit cards Visa or MasterCard: scheduled for 2024)

You can contact our Technical Support Hotline at +82-1666-0215

Real-time consultation is possible by pressing the yellow Kakao Chat button on the left side of Valve Park.

You can also email our team a picture of your product at sales@valvepark.com for assistance.

Our logistics center now operates from Monday to Friday from 9:00am to 4:00pm. (Korean Time UTC+09:00)

We are closed on Saturdays, Sundays and Public Holidays.

We understand that you will need the items urgently.

Same-day shipment is available on most orders received in our warehouse, Monday through Friday (Korean Time UTC+09:00), excluding public holidays.

Orders received outside of the times specified above, will ship on the following normal business day.

Yes.

When checking out the items in the shopping cart, please select self-collect.

Our team will send you an email with the packing list with Packing dimension once the items are ready.

Self Collection at Logistic Center

Our collection hours is Monday - Friday: 9:00 am - 4 pm (Korean Time UTC+09:00), and we are close on Saturday and Sunday.


By Air Freight ShippingFA

Upon checkout, the freight cost will be calculated based on the destination provided.


By Ocean Freight Shipping

The term of sea shipment will be EX-WORK. Buyer may arrange forwarder for the collection of items at our logistic center. 

Due to some of the products are overweight, they would be shipped by sea shipping service.

If you have any question, please contact us or email us sales@valvepark.com for more inquiry.

COMPANY INFO

Company : Valvepark 

CEO : Jack Park

Business Number : 186-23-01016 [Business Info Check]

Location : 1301, Gasan Tera Tower, 78, Digital-ro 10-gil,                    Geumcheon-gu, Seoul, Korea 

BANK INFO

Industrial Bank of Korea : 550-041856-56-00026

Swift Code : IBKOKRSEXXX

Account Holder : Valvepark

T/T bank details : INDUSTRIAL BANK OF KOREA, 

                             MULLAE HIGH TECH BR.

Address : IBK FINANCE TOWER FLOOR 16 JUNG-GU82

                EULJI-RO, SEOUL, KOREA

Tel : +82-2-3667 3470

CALL CENTER

(+82) 1666-2510

E-MAIL

sales@valvepark.com


COPYRIGHT ⓒ VALVEPARK. ALL RIGHTS RESERVED.